Last Updated: 13/09/2025
Welcome to Confidence Zone (https://confidencezonebd.com). By accessing or purchasing from our website, you agree to the following Terms & Conditions and Refund/Return Policy. Please read them carefully before placing any order.
1. General Terms
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By using our website, you agree to abide by all applicable laws and regulations.
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You must provide accurate and complete information when placing an order.
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We reserve the right to cancel or refuse any order at our discretion.
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All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
2. Orders & Payments
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Orders are confirmed only after successful payment or cash-on-delivery selection.
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We use secure payment gateways to protect your financial details.
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In case of technical/payment issues, please contact us immediately at confidencezonebd@gmail.com.
3. Shipping & Delivery
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Delivery times vary depending on product availability and location.
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Standard delivery within Bangladesh usually takes 2–7 business days.
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Any delays due to courier services or unforeseen circumstances are beyond our control.
4. Return & Refund Policy
We want you to be satisfied with your purchase. If you are not fully happy, please review our return and refund guidelines below:
Eligibility for Returns:
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Items must be unused, undamaged, and in original packaging.
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Returns must be requested within 3 days of delivery.
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Products such as personal care items, intimate goods, or clearance items are not eligible for return.
Refund Policy:
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Refunds are processed only after the returned item is inspected.
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Refunds will be made to the original payment method within 7–10 business days (excluding courier charges).
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For cash-on-delivery orders, refunds will be made via bank transfer or mobile banking.
Replacement Policy:
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If you receive a defective, wrong, or damaged product, you may request a replacement within 3 days of delivery.
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Replacement is subject to stock availability.
5. Cancellation Policy
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Orders can be canceled within 12 hours of placing the order.
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If the order has already been shipped, cancellation is not possible.
6. Limitation of Liability
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Confidence Zone is not liable for any indirect, incidental, or consequential damages.
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Product images shown on the website are for reference only; slight variations may occur.
7. Changes to Terms
We reserve the right to update or modify these Terms & Conditions and Refund/Return Policy at any time. Updated versions will be posted on this page.
8. Contact Us
For any questions, returns, or complaints, please contact us:
📧 Email: confidencezonebd@gmail.com
🌐 Website: https://confidencezonebd.com